Walter Services is a BPO partner for all customer value-adding processes. The company offers CRM-relevant solutions for the optimisation of prospective and existing customer relations, from customer services to sales. The company is based in Ettlingen near Karlsruhe and commenced its operations in Frankfurt (Oder) on 1st January 2005. It initially appointed 300 new employees, in particular to cover the increasing demand for telemarketing projects in the areas of logistics services and telecommunications. The company in particular uses staff with a fluent knowledge of various languages (including Polish) to work on international hotlines . It currently employs more than 500 employees at its branch in Frankfurt (Oder).
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