ON TARGET IN EAST BRANDENBURG AND EASTERN EUROPE

3 Reasons for locating to Frankfurt (Oder)/Eisenhüttenstadt

The right choice of location and selection of the right staff are the key to a call centre’s commercial success. Situated on the border between Western and Eastern Europe, Frankfurt (Oder) and Eisenhüttenstadt are particularly suitable as call centre locations:

1. Available workforce:

• motivated, native-speaking and highly-trained specialist staff
• Students at the Viadrina European University are available as part-time workers (currently 6,000 students, approx. 1,000 of which are Polish)
• Polish native speakers available for use as call centre agents in Frankfurt (Oder)
• Competitive hourly rates for call centre staff in Frankfurt (Oder) and Eisenhüttenstadt
• Freedom of movement for workers starting in May 2011

2. Existing infrastructure

• Future-proof telecommunications infrastructure throughout entire region 
  
  • Radio connection between Frankfurt (Oder) and Slubice with >3 Mb/s available, can be expanded immediately
  • Connection to Deutsche Telekom backbone network with 622 Mb/s
    
• Low level of telecommunications costs due to competing providers
  
• Attractive real estate in immediate city locations at favourable rental or purchase prices

 

3. Professional support:

• Experienced local training institutions providing call agent training and qualifications specially geared to companies
• The Viadrina European University acts as a partner for training and further education, particularly in the area of language training and marketing
• Competent advice on operation of cross-border call centres (twin call centres)